I am a mixed-methods researcher with extensive experience designing rigorous applied studies across healthcare, accessibility, and enterprise technology, conducting in-depth interviews, focus groups, and survey research, and translating complex findings into actionable insights that drive products, services, and health outcomes through clinical psychology training, empathy, and a comprehensive understanding of human needs.
SKILLS
Applied Health Research • Mixed-Methods Study Design • Research and Evaluation • In-Depth Interviews • Focus Groups • Survey Research • Quantitative Analysis (SPSS, Qualtrics) • Survey Design (Qualtrics) • Qualitative Analysis (Dovetail, Grounded Theory) • Heuristic Analysis • Sensitive Populations • Empathic Communication • Journey Mapping • Wireframing (Figma) • Visual Design (Adobe CS) • Case Studies • Ethnographic Research • Attitudinal Research • Accessibility Research (WCAG) • Clinical Workflow Research • Digital Health Platforms • UX Globalization • Platform UX Strategy
EXPERIENCE
2024 – Present
ServiceNow, San Diego, CA
Senior UX Researcher, Globalization
Directed applied research programs across international markets, serving as task lead managing study design, data collection, analysis, and reporting to clients and stakeholders.
Designed and executed qualitative and quantitative studies across the product lifecycle, including structured interviews, usability testing, focus groups, and survey research.
Led research proposals and contributed to research strategy, partnering with cross-functional teams to translate insights into actionable product decisions, timelines, and roadmap priorities.
Developed research frameworks to reduce localization defects, improving international user adoption and product quality.
2022 – 2024
Google, Palo Alto, CA
UX Researcher, Accessibility
Conducted rigorous mixed-methods research identifying accessibility requirements across a 300M+ MAU ecosystem, managing contract research vendors for field-based data collection.
Delivered actionable research findings through reports, briefs, and presentations influencing product roadmaps and go/no-go decisions.
Built scalable, collaborative research programs supporting inclusive design and assistive technology experiences across interdisciplinary teams.
2021 – 2022
Meru Health, Santa Clara, CA
Clinical Mental Health Therapist via Digital Platform
Translated clinical observations into actionable product requirements, user personas, and edge cases for a digital therapeutic platform.
Applied subject-matter expertise in mental health to support development of digital health features improving patient engagement.
2014 – 2022
Clinical Mental Health Therapist, Portland, OR
Licensed Professional Counselor
Delivered trauma-informed care and behavioral therapy across diverse populations, demonstrating strong interpersonal and organizational skills.
Coordinated interdisciplinary care plans across healthcare providers, managing complex caseloads with attention to detail and effective client communication.
2009 – 2014
Oregon Health & Science University, Portland, OR
Senior Research Associate, Departments of Neurology and Biomedical Engineering
Collaborated on applied research and evaluation projects focused on early dementia detection, contributing to study design, data collection, and data analysis (SPSS).
Co-developed in-home behavioral monitoring systems, translating behavioral data into actionable insights and deliverables for clinical and product teams.
Supported interdisciplinary research teams, coordinating project activities, budgets, timelines, and stakeholder communications.
EDUCATION
Master of Science (MS), Counseling Psychology
Portland State University, Portland, OR
Bachelor of Arts, Psychology
Middlebury College, Middlebury, VT — Phi Beta Kappa, Summa Cum Laude